Everyday operations
Follow a repair from report to resolution
Keep assignments, progress, messages and repair costs connected.
Maintenance brings the reported issue, the people doing the work and the repair history into a shared ticket. Maintenance and the fixer portal are included from Growth.
Report the issue
- Open Maintenance and choose New request, or use Report issue in the tenant portal.
- Choose the property and unit, or the common area.
- Select the category and urgency.
- Explain the problem and add relevant photos.
- Submit the request for the team to review.
Assign the work
A team member with assignment permission selects a staff member or outside vendor and adds the assignment details. Be careful with notes intended for the tenant: internal notes and tenant replies have different visibility.
Follow the status
| Stage | Meaning |
|---|---|
| Reported | Waiting for review or assignment |
| Assigned | Someone is responsible for the work |
| In progress | Work has started |
| Completed | Work is finished, awaiting confirmation |
| Closed | Confirmed as finished |
| Rejected | Declined with a reason |
Confirm and record the cost
The assignee marks work completed. The tenant or an authorized manager can confirm the outcome, and a tenant can reopen an unresolved issue. Record the repair cost and who it is charged to so the expense appears in the appropriate records.