Account & billing
Understand your subscription
Learn unit bands, annual billing, allowances and mid-period changes.
Starter, Growth and Business are hosted subscriptions priced per billable unit, with a monthly minimum. Enterprise is an annual software licence quoted separately.
Count billable units
The count includes units outside archived properties, including vacant units. Each organization has its own hosted subscription. Property and unit capacity is not a fixed plan cap, while team members remain limited by plan.
Apply the graduated bands
Each band prices only the units inside it: units 1–100, 101–500 and 501 onward. The total is never below the plan minimum.
For example, Growth with 120 units costs 100 × KES 170 + 20 × KES 95 = KES 18,900 per month. Annual billing is twelve months less 20%, or KES 181,440 billed yearly, equivalent to KES 15,120 a month.
Add or remove units
Units added in a paid period can create a proportional charge for the time remaining. Adding units while the price remains at the minimum may add no charge. Removing units does not refund the current period; the next renewal uses the count at that time.
Check your allowances
| Plan | Team members | Pooled SMS per unit / month | Reeve messages / month |
|---|---|---|---|
| Starter | 3 | 20 | Not included |
| Growth | 10 | 30 | 200 |
| Business | 30 | 40 | 1,000 |
SMS beyond the allowance costs KES 0.50 per SMS. Long messages may use more than one segment. Paybill activation is KES 5,000 once. Prices are shown in KES excluding VAT.
Enterprise
Enterprise is not a self-service checkout plan. Discuss an annual licence, hosting, setup, migration and your own SMS and AI accounts with the team. The licence terms determine updates and access at renewal.